Find, Collect & Win: AR & CX
Today’s blog addresses two trends. Customer experience (CX) is being enthusiastically embraced by businesses, and augmented reality (AR)...


AR X = The next 10 years
I regard [Augmented Reality] as a big idea like the smartphone... it’s for everyone. – Apple CEO Tim Cook, in an interview with the...


The most common reason loyalty programs fail to achieve great results
Today’s blog is going to reveal something that’s obvious. I’m almost embarrassed to say it out loud, but I feel compelled to because even...


Fake or Facsimile: Part 6: “A Substitute Sistine Chapel”
Very nearly twenty years ago (March, 1998), “the largest exhibition space in Japan”[i] was opened to the public in Naruto (Tokushima...


Fake or Facsimile: Part 5: "Fake Attractions"
“China’s Terracotta Warriors”, a 7,000 strong Army (with 10,000 weapons)[i] which accompanied the 1st Qin Emperor (died 210 BCE) into the...


Fake or Facsimile: Part 4: "Replicate & Situate"
If you have been engaged with any of the arguments presented in Fake or Facsimile so far, you will already know, from Part III (“King...


The costs of being a specialist. "They call me the Milk Guy."
I have been to three different Atlantic Superstore locations in the last week looking for our favourite ice cream, which is out of stock...


Fake or Facsimile: Part 3: "King Tut's Golden Mask"
In August 2014, a repair to reattach the false beard of Tutankhamun’s golden funereal mask was undertaken—in front of tourists[i]—in...


What happens in Vegas... eh?
My latest contribution to Canadian Gaming Business, "What happens in Vegas... eh? Creating comprehensive entertainment destinations in...


Fake or Facsimile: Part 2: “Faux Chauvet”
France is home to two of the world’s most famous pre-historic sites. The Lascaux cave complex was discovered in September 1940; the...

