Three Times & I'm Still Charmed. Thanks Mario!
I admit it: I like to feel special and be looked after when I am eating out. How that happens is a complex, variable equation that...
Show me you care - and I'll still be there
Problems are inevitable no matter how hard you work to prevent them. To me, an important mark of a good business is how it works to...
When friendly isn't good enough. Scene 2: The Pub
Last night I ate in a pub in a popular tourist town in Nova Scotia. Sadly I was given more material for the theme I introduced on Friday:...
When friendly isn’t good enough, how attitudes at the top dictate culture
This past weekend I took my daughter shopping for new bathing suits. Summer had officially arrived and with it swimming season – even...
