Soundtrack vs. Soundscape – Show You Know Your Customer
My bi-coastal colleague Helen is in Halifax this week. We scheduled a meeting with someone we have been wanting to connect with. I chose...


Meet Nic
¡Hola and greetings from beautiful and sunny Puerto Vallarta! I just recently opened a new bar and restaurant in the small town of La...


The Exchange - Loyalty, Customers & Rewards
If you are anything like me, your wallet is filled with cards for loyalty programs. Some programs have migrated to my phone (an evolution...


Greenwashing & Other Sins
Let’s park my love/hate relationship with Canada’s national broadcaster for today. We can also ignore my distaste for the “gotcha”...


Can "chugging" create the community we want?
Everyday we make choices that reflect who we are and what we believe is important. Through our actions we identify the type of local...


Seeking the "Millennial" Grail, a Fool's Quest?
I am not saying anything original when I note that the most successful businesses understand who their customers are and what they want....


Friday Update
I arrived back in Halifax at 4 o'clock this morning after nearly a week in Las Vegas with Helen, Nic Gigulis and Sherry Stewart. I spent...
Nobody is Responsible! Lack of accountability and the erosion of social license
Many parents who read this blog will sympathise with the difficulties of having a sick child. Despite outward appearances of physical...


Das Awful? VW, Social Licence & Public Trust
I had written a different blog for today but this week’s events in Germany have moved me to write on something more topical and timely....


Polls are Power. The real-world influence of applied research.
I have an unusual disease. I love elections. This is not my fault. My father was a provincial politician (elected for 20 years), so...







