When friendly isn't good enough. Scene 2: The Pub
Last night I ate in a pub in a popular tourist town in Nova Scotia. Sadly I was given more material for the theme I introduced on Friday:...
When friendly isn’t good enough, how attitudes at the top dictate culture
This past weekend I took my daughter shopping for new bathing suits. Summer had officially arrived and with it swimming season – even...
It's soft, it's squishy & lasts forever – How Clearly Understood Attributes Help Custom
I live near a commercial bakery. The smell of baking bread is ubiquitous, so much so that I rarely notice it anymore. Later this year...
Lessons from Latkes: Efficiency, Service & Customer Expectation
Hello. Welcome to "It is Dirty Job," a blog about the importance of the customer experience and more. I’m going to tell you a story from...
