5 Ways to Strengthen Customer Relationships
What you can learn from Air Canada’s failure to communicate. What happens when a company fails to communicate appropriately with its...
Leveraged & Missed Opportunities
We were in Las Vegas last week for meetings. While staying in Vegas we always visit as many places as possible to see what’s happening....
Planning for the Unexpected
Challenges are a normal part of business so why aren’t more businesses planning for them? It is easy for your business to shine when...
"Napoleon in Rags" (Like a Rolling Stone)
The genesis of today’s blog is a short article that appeared in The Sunday Telegraph on October 2, 2016 by Ben Marlow (brought to my...
The Lazy Days of Summer
“Summertime and the living is easy….” So says the song made famous by George Gershwin in his Porgy and Bess. That’s the myth of summer,...
Putting your expectations in cultural context
Do I expect too much? I found myself asking this questions many times last week. Last week after exiting the Hamburg Airport we found the...
Turning Adversity Into Opportunity
Thursday night over dinner and drinks with some of the All-In group in Burlington, Ontario, we were talking about how few airlines...
You only get one chance to make a first impression.
I know it is a cliché but it is true: you only get one chance to make a first impression. It is important in our private lives and in our...
A different pair of shoes
Reading Kara’s excellent recent entry Way to make a girl feel special!, instantly brought to mind a very different online footwear...
"Way to make a girl feel special!"
Experiences matter. We don't buy products, show tickets or meals. We invest in experiences. Successful retailers and...
