The Real New Year
This is Labour Day weekend in Canada. In many ways Tuesday, September 6 will feel like the unofficial new year. This is not an original...
The Frenchman and the Spaniard
In the fourth chapter (out of more than 100) of Alexandre Dumas’s The Count of Monte Cristo, the villainous supercargo (purser) of the...
Making your point: loyalty programs & communication
Dear Readers: You will be happy to know that since becoming a PC Plus member I have redeemed points valued at $250 and that my current...
Everybody lies & other things I learned from Dr. House
​ So says Dr. Gregory House, the dysfunctional, misanthropic diagnostician featured in the late (and in my opinion for a while great),...
Soundtrack vs. Soundscape – Show You Know Your Customer
My bi-coastal colleague Helen is in Halifax this week. We scheduled a meeting with someone we have been wanting to connect with. I chose...
Seeking the "Millennial" Grail, a Fool's Quest?
I am not saying anything original when I note that the most successful businesses understand who their customers are and what they want....
Putting things in Focus: Aligning Interests
How can partners work together when they have different perspectives or interests, even if they share a common goal? This is a question I...
