The Lazy Days of Summer
“Summertime and the living is easy….” So says the song made famous by George Gershwin in his Porgy and Bess. That’s the myth of summer,...
Making your point: loyalty programs & communication
Dear Readers: You will be happy to know that since becoming a PC Plus member I have redeemed points valued at $250 and that my current...
The Alchemy of Airlines - making money from nothing
This blog should start with a disclaimer. I love going places, but getting there is not fun. For me it’s the destination, not the journey....
Lessons from Latkes: Efficiency, Service & Customer Expectation
Hello. Welcome to "It is Dirty Job," a blog about the importance of the customer experience and more. I’m going to tell you a story from...
