Telling my story through brands
We all have products we love and places we like to do business. My admiration for Fluevog, for example, is well documented. But I have...


A different pair of shoes
Reading Kara’s excellent recent entry Way to make a girl feel special!, instantly brought to mind a very different online footwear...


The Exchange - Loyalty, Customers & Rewards
If you are anything like me, your wallet is filled with cards for loyalty programs. Some programs have migrated to my phone (an evolution...


Greenwashing & Other Sins
Let’s park my love/hate relationship with Canada’s national broadcaster for today. We can also ignore my distaste for the “gotcha”...


Seeking the "Millennial" Grail, a Fool's Quest?
I am not saying anything original when I note that the most successful businesses understand who their customers are and what they want....


Hello Dolly! Flawless execution and a clear brand experience
My now nearly 12-year old daughter, Gala, encouraged by my doll-loving mother, went through a huge American Girl phase. American Girl...


Winning vision & experience at the Wynn
There are moments where the pace of Vegas feels a little too Grand Bazaar and I need some space and quiet to collect my thoughts. While...


Three Times & I'm Still Charmed. Thanks Mario!
I admit it: I like to feel special and be looked after when I am eating out. How that happens is a complex, variable equation that...


Show me you care - and I'll still be there
Problems are inevitable no matter how hard you work to prevent them. To me, an important mark of a good business is how it works to...


It's soft, it's squishy & lasts forever – How Clearly Understood Attributes Help Custom
I live near a commercial bakery. The smell of baking bread is ubiquitous, so much so that I rarely notice it anymore. Later this year...

